FAQ
What do I do if I am experiencing a plumbing issue in my home?
If you are noticing your plumbing system is leaking, drain is backing up, the toilet is clogged, water heater is leaking, or you have no hot water, please call (866) 992-1717. *If you have a clogged toilet, is it the only toilet available in the home? If so, please call (866) 992-1717.
What should I do if I have a serious plumbing leak?
First, turn off the main water supply to prevent further damage. Then, contact us to locate and repair the leak promptly. We offer 24/7 service for emergencies to ensure your plumbing issues are resolved quickly and efficiently.
What are common signs of electrical problems in my home?
Flickering lights, frequent circuit breaker trips, and burning smells are common signs of electrical issues. You might also notice outlets that are warm to the touch or buzzing sounds from switches. It’s important to address these immediately to prevent potential hazards and ensure your home’s safety.
What should I do if my furnace stops working?
Check if the intake or exhaust pipe is filled or blocked with ice. Check the batteries in the thermostat. Also, check the filter to ensure it isn’t clogged and that the arrow on the front or the top of the filter is pointing toward the furnace.
If you are experiencing furnace issues and have an oil furnace, is it leaking?
If your oil furnace is leaking, please use a bucket to catch the oil. If oil already has dripped onto the floor, please use kitty litter or oil dry to soak up the oil. If it leaks into the drain in your basement, this has become an environmental problem in which you need to contact your municipality.
What do I do if my oil furnace is out of oil?
In a no-heat situation, our technician can temporarily come to the home to get your oil furnace running for a short period of time. You must call Jacobus Energy 800-522-6287, however, to get a complete oil fill.
What are the benefits of regular HVAC maintenance?
Regular HVAC maintenance ensures your system runs efficiently, prolongs its lifespan, and helps prevent unexpected breakdowns. It also improves indoor air quality and can lower energy bills. Consider joining our Club 1717 program for scheduled maintenance and exclusive benefits.
What should I do if my A/C stops working?
It’s important to check to see if there is ice on the condenser or the pipes. Iif you do notice ice, turn the thermostat to OFF with the furnace fan OFF or in the AUTO position. If the evaporator coil is frozen with the furnace fan running, it will thaw the coil faster but could cause damage to the electrical components of the unit. Having the fan run will splash water around inside of the furnace. The best is to let the unit thaw naturally. Please note that we cannot service the A/C until the unit is thawed.
Why is my air conditioner blowing warm air?
Common reasons include a dirty air filter, low refrigerant levels, or a malfunctioning compressor. Sometimes, it could also be due to thermostat settings or blocked condenser units. A professional inspection can diagnose and fix the issue to restore your comfort.
How often should I have my air ducts cleaned?
It’s recommended to have your air ducts cleaned every 3-5 years, depending on factors like pets, allergies, and overall air quality. Regular cleaning can improve your home’s air quality, enhance HVAC efficiency, and reduce dust and allergens.
What does HVAC stand for?
HVAC (pronounce h-vack) stands for Heating, Ventilating and Air Conditioning. The three functions of heating, ventilating, and air-conditioning are closely interrelated. All seek to provide thermal comfort, acceptable indoor air quality, and reasonable installation, operation, and maintenance costs. HVAC systems can provide ventilation, reduce air infiltration, and maintain pressure relationships between spaces. Your HVAC technician can provide heating, air-conditioning, and indoor air quality maintenance, repairs, and recommendations.
